How to Unleash Success by Unfocusing (A Greedy Example)

One of the principles of DIY Marketing is this: Paint your mural without a frame.

For most of us, our talents, abilities, hobbies and passions could fill a wall.  What we tend to do, though is put a frame around that part of the picture that we are either most comfortable with or have had prior success with.  A resume or CV is like that frame.  At best, it contains the work-related examples of our talent, not all of it.

If we step back and look at the whole picture, what do we see?  

It may be more like a collage for some while others may see the Crayola nightmare of a kid's room.  In either case, there are strokes of genius in those scribbles if we know how to use them.  The scenes don't have to make sense together to be valuable, and it is important to think of the overall picture as a work-in-progress rather than a finished work.

One example of how to unleash success by looking away from the point of focus is Jeanne Rollins' Greedy Gracie.

Jeanne has a huge amount of energy and passion for what she does and it shows.  When you meet her, she is bubbly and excited, eager to talk about giving.  Her dream is to expand the conversation about giving to the whole world, and I believe she will do it.

What's the big deal about giving?

Well, that's the thing that intrigued me.  Jeanne doesn't just talk about giving; she tells us that some of us are greedy about it, doing all the good ourselves and shutting others out of the fun of giving.

When Jeanne started talking about this, she developed a whole vocabulary of terms and catch phrases that were designed to create interest.  Being a Greedy Giver is one of them.  But people found it hard to understand them and remember them.  They wanted examples to make these ideas "sticky".

As a family therapist, Jeanne couldn't tell stories about real people, and she knew people wouldn't value generalities, facts and figures, so she had to ditch the frame and look at the whole picture.

What she came up with was a character, Gracie, a lovable, giving character drawn from Jeanne's own experiences as a greedy giver.

Now, this is the part that takes a great idea and unleashes it.  Jeanne needed Gracie to come to life, so she teamed up with Kathleen Jordan, the artistic talent that was missing from Jeanne's wall.

The musical

Kathy and Jeanne working together became a force to be reckoned with, and in less than a year, the duo have created a world that people can understand and a language that is changing behavior in a truly fun way.

You can check it out on GreedyGracie.com or Facebook and most likely in a card store near you.  There is also a musical!

What is the secret?

The cliche of thinking outside the box doesn't begin to explain how we can trust our hidden talents, but removing the frame from the wall might be a better way to look at it.  That's the first step, opening us up to possibilities that may seem too small to be practical.

What Jeanne did, though, was go one step further down that road of possibilities, and on that road she found Kathy.  Joining two murals together makes a bigger and more interesting picture.

Oh, and it also creates new small corners of possibility that may be the roads they take in the future.

Good luck, ladies.  You're on a roll.

Shave and a Haircut, Two Bits?

Well, I did it.  I decided to treat myself to the Kennedy's Experience.  But before I explain what that is all about, let me share the backstory.

I am not one to pamper myself, at least not when it comes to personal grooming.  When I was single, back in the 1980s, I used to shave in the shower, give myself haircuts and buy wash and wear suits.  Need I say more?  Over the years, I have adapted and adopted some new behaviors that I hope make me a little less suspect when I meet new people.  I credit my wife with this transformation.  Why she undertook the challenge at all, given my previous distressed and wrinkled appearance I'll never know.

But some things never change.  I still shave in the shower, something that could be dangerous and is definitely not very accurate, when it comes to the matching left and right sides of my mustache.  (Once while vacationing in Portugal, I accidentally cut too much off one side and decided to shave the whole thing off, causing my wife to scream.  She had never seen me without one.)  

Kennedy's Products and Menu of Services

Today, though, I am treating myself.  I actually got dressed up to go for a Signature Haircut and Shave at Kennedy's All-American Barber Club in Greenwich, Connecticut.  Billed as The Authentic Barbershop Experience, and operating on a membership business model, I couldn't resist the temptation to be pampered like a gentleman's gentleman.  In fact, the term "Kennedy" is a synonym for "The Ultimate Gentleman", according to the company website.  

The Greenwich club is run by Emely Serrano (ESerrano@KennedysBarberClub.com), who greeted me from behind the bar where she checked me in and offered me something to drink.  Coffee, espresso, soda or water were the choices.  We met last week when I brought my grandson Matthew for his haircut.  According to Danny Davi, the stylist who attended to Matthew last week and me today, Saturday mornings are usually the most popular day for the young gentlemen.

Danny Davi

The place is designed like no other barber shop or hair salon I know, with a touch of the old world in style, class and level of service.  I have to admit I had mixed feelings about all this.  Not only am I not accustomed to pampering, but a men's club?  Isn't that politically incorrect?  And what about Sal, who usually does my hair?  

Once I sat in the chair, crooned by the likes of Tony Bennett and Frank Sinatra, I began to think I might actually enjoy this, even if I couldn't bring  myself to believe I deserved it.  Danny explained the process involved in the Signature Haircut and Shave package.  We would begin with the cut, followed by the shave and ending with a rinse.  It sounded simple, but it was far more involved than it sounded.    

My standard haircut typically takes less time than one quarter on the meter.  For those of you old enough to remember the old song, that's two bits or what a shave and haircut once cost.  Today's full experience clocked in just over an hour, and my scalp and face are thanking me for the treat.  I won't spoil the experience for you or for the male in your life you intend to treat, but I will say that at the end, I did feel I deserved it, and I probably will deserve it again in about a month or so.  

What I couldn't get over was the idea that I could become a member.  How posh is that?  I mean, do I have time to get a shave every day at "The Club"?  It is relaxing, though.  (I think I snored once or twice.)  

The concept is rather ingenious.  In an age when businesses are struggling to compete on all fronts, here is a staple (everyone needs a haircut, right?) that has gone over the top with a focus on service.  There is a lesson in strategic marketing and business design here.  If you do something well and pay attention to detail, you may make it in this world.  However, if you focus on the customer and do everything you can to make him or her happy, they will come back and bring friends.  And that's what I intend to do at Kennedy's.